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	<title>Varolii Blog</title>
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	<link>http://varoliiblog.com</link>
	<description>Varolii Automated Communications Blog</description>
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		<title>Mortgage Delinquency - Is the glass half empty?</title>
		<link>http://varoliiblog.com/varolii-news/mortgage-delinquency-is-the-glass-half-empty/</link>
		<comments>http://varoliiblog.com/varolii-news/mortgage-delinquency-is-the-glass-half-empty/#comments</comments>
		<pubDate>Wed, 16 May 2012 23:21:12 +0000</pubDate>
		<dc:creator>Brian Moore</dc:creator>
				<category><![CDATA[Brian Moore]]></category>
		<category><![CDATA[Mortgage]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1117</guid>
		<description><![CDATA[Or is it half full? Whether you are optimistic or pessimistic about the direction of past due mortgage debt in the US, one thing revealed by the Mortgage Bankers Association National Delinquency Survey for the first quarter of 2012 is that there's still a lot of water in that glass. On the good news side, ...


Related posts:<ol><li><a href='http://varoliiblog.com/varolii-news/mortgage-delinquency-down-slightly-but-there-is-still-a-lot-of-work-to-do/' rel='bookmark' title='Mortgage delinquency down slightly, but there is still a lot of work to do'>Mortgage delinquency down slightly, but there is still a lot of work to do</a></li>
<li><a href='http://varoliiblog.com/varolii-news/mortgage-collections-stuck-in-neutral/' rel='bookmark' title='Mortgage Collections Stuck in Neutral'>Mortgage Collections Stuck in Neutral</a></li>
<li><a href='http://varoliiblog.com/varolii-news/mortgage-delinquencies-down-slightly-but-remain-near-historic-highs/' rel='bookmark' title='Mortgage Delinquencies Down Slightly, But Remain Near Historic Highs'>Mortgage Delinquencies Down Slightly, But Remain Near Historic Highs</a></li>
</ol>]]></description>
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		<item>
		<title>Distressed borrowers want to know...</title>
		<link>http://varoliiblog.com/varolii-news/distressed-borrowers-want-to-know/</link>
		<comments>http://varoliiblog.com/varolii-news/distressed-borrowers-want-to-know/#comments</comments>
		<pubDate>Wed, 09 May 2012 17:15:13 +0000</pubDate>
		<dc:creator>Brian Moore</dc:creator>
				<category><![CDATA[Brian Moore]]></category>
		<category><![CDATA[Mortgage]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1091</guid>
		<description><![CDATA[That's all. They just want to know. They want to know if they've qualified for a loan modification or if they're going to lose their house to foreclosure. Can they make an interest-only payment this month, or perhaps skip a payment altogether? They want to know any of a variety of things which not knowing ...


Related posts:<ol><li><a href='http://varoliiblog.com/varolii-news/mortgage-delinquency-down-slightly-but-there-is-still-a-lot-of-work-to-do/' rel='bookmark' title='Mortgage delinquency down slightly, but there is still a lot of work to do'>Mortgage delinquency down slightly, but there is still a lot of work to do</a></li>
<li><a href='http://varoliiblog.com/banking-finance/poor-communication-paints-loan-modification-process/' rel='bookmark' title='Poor Communication Paints Loan Modification Process'>Poor Communication Paints Loan Modification Process</a></li>
<li><a href='http://varoliiblog.com/varolii-news/mortgage-collections-stuck-in-neutral/' rel='bookmark' title='Mortgage Collections Stuck in Neutral'>Mortgage Collections Stuck in Neutral</a></li>
</ol>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Humanity in Automation</title>
		<link>http://varoliiblog.com/varolii-news/the-humanity-in-automation/</link>
		<comments>http://varoliiblog.com/varolii-news/the-humanity-in-automation/#comments</comments>
		<pubDate>Thu, 19 Apr 2012 20:56:30 +0000</pubDate>
		<dc:creator>Mary Cook</dc:creator>
				<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Mary Cook]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1085</guid>
		<description><![CDATA[People often ask me why I left a swashbuckling life of consulting around the globe to come lead Varolii’s Call Center Practice. Varolii is a Software as a Service (SaaS) company that provides cross-channel customer interaction management solutions for the digital world. A far cry from building call centers. When I joined Varolii almost three ...


Related posts:<ol><li><a href='http://varoliiblog.com/airlines/the-roi-behind-automation/' rel='bookmark' title='The ROI Behind Automation'>The ROI Behind Automation</a></li>
<li><a href='http://varoliiblog.com/varolii-news/varolii-360-the-best-of-both-worlds/' rel='bookmark' title='Varolii 360 - The Best of Both Worlds'>Varolii 360 - The Best of Both Worlds</a></li>
<li><a href='http://varoliiblog.com/varolii-news/varolii-interaction-2012-get-in-the-loop/' rel='bookmark' title='Varolii Interaction 2012 - Get in the Loop'>Varolii Interaction 2012 - Get in the Loop</a></li>
</ol>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Mortgage Collections Stuck in Neutral</title>
		<link>http://varoliiblog.com/varolii-news/mortgage-collections-stuck-in-neutral/</link>
		<comments>http://varoliiblog.com/varolii-news/mortgage-collections-stuck-in-neutral/#comments</comments>
		<pubDate>Fri, 30 Mar 2012 22:23:15 +0000</pubDate>
		<dc:creator>Brian Moore</dc:creator>
				<category><![CDATA[Brian Moore]]></category>
		<category><![CDATA[Mortgage]]></category>
		<category><![CDATA[Varolii News]]></category>
		<category><![CDATA[mortgage]]></category>
		<category><![CDATA[spoc]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1070</guid>
		<description><![CDATA[A couple of studies released yesterday confirm what anyone involved in collecting past due mortgage loans already knew. It's a hard job and it's not getting any easier. CoreLogic reported that 90-day plus delinquency rose in February to 7.3%, an increase of 10 basis points over January. One would have hoped that with tax refunds ...


Related posts:<ol><li><a href='http://varoliiblog.com/varolii-news/mortgage-delinquency-down-slightly-but-there-is-still-a-lot-of-work-to-do/' rel='bookmark' title='Mortgage delinquency down slightly, but there is still a lot of work to do'>Mortgage delinquency down slightly, but there is still a lot of work to do</a></li>
<li><a href='http://varoliiblog.com/varolii-news/jd-powers-to-mortgage-servicers-what-we-got-here-is-failure-to-communicate/' rel='bookmark' title='JD Powers to Mortgage Servicers - &quot;What we got here is...failure to communicate&quot;'>JD Powers to Mortgage Servicers - "What we got here is...failure to communicate"</a></li>
<li><a href='http://varoliiblog.com/varolii-news/mortgage-servicers-get-help-with-spoc-implementation/' rel='bookmark' title='Mortgage servicers get help with SPOC implementation'>Mortgage servicers get help with SPOC implementation</a></li>
</ol>]]></description>
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		</item>
		<item>
		<title>Patients Are More Than Their Diagnosis</title>
		<link>http://varoliiblog.com/varolii-news/patients-are-more-than-their-diagnosis/</link>
		<comments>http://varoliiblog.com/varolii-news/patients-are-more-than-their-diagnosis/#comments</comments>
		<pubDate>Fri, 09 Mar 2012 21:28:37 +0000</pubDate>
		<dc:creator>Mary Cook</dc:creator>
				<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1059</guid>
		<description><![CDATA[Every patient is different, but the way they want to be treated remains the same.  People want to be handled with dignity and respect from the moment they step into a hospital until the moment that they are released.  With this in mind, the healthcare industry has taken the concept of the “customer experience” and ...


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<li><a href='http://varoliiblog.com/varolii-news/why-mobile-is-not-just-another-channel/' rel='bookmark' title='Why Mobile is Not Just Another Channel'>Why Mobile is Not Just Another Channel</a></li>
<li><a href='http://varoliiblog.com/varolii-news/jd-powers-to-mortgage-servicers-what-we-got-here-is-failure-to-communicate/' rel='bookmark' title='JD Powers to Mortgage Servicers - &quot;What we got here is...failure to communicate&quot;'>JD Powers to Mortgage Servicers - "What we got here is...failure to communicate"</a></li>
</ol>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Live From Interaction 12 – Speed Sells</title>
		<link>http://varoliiblog.com/varolii-news/live-from-interaction-12-speed-sells/</link>
		<comments>http://varoliiblog.com/varolii-news/live-from-interaction-12-speed-sells/#comments</comments>
		<pubDate>Thu, 08 Mar 2012 16:03:28 +0000</pubDate>
		<dc:creator>Brian Moore</dc:creator>
				<category><![CDATA[Banks/Finance]]></category>
		<category><![CDATA[Brian Moore]]></category>
		<category><![CDATA[Industry News]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1051</guid>
		<description><![CDATA[One of the most interesting insights shared by a Varolii client at our annual users conference was the impact making a rapid response to a shopper’s web inquiry has on the likelihood of making a sale. The client in this case is a large mortgage lender, but the finding is applicable across industries that use ...


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<li><a href='http://varoliiblog.com/varolii-news/make-it-relevant/' rel='bookmark' title='Make it Relevant - This Year&#039;s Theme for Varolii&#039;s Interaction Conference'>Make it Relevant - This Year's Theme for Varolii's Interaction Conference</a></li>
<li><a href='http://varoliiblog.com/varolii-news/mortgage-delinquency-down-slightly-but-there-is-still-a-lot-of-work-to-do/' rel='bookmark' title='Mortgage delinquency down slightly, but there is still a lot of work to do'>Mortgage delinquency down slightly, but there is still a lot of work to do</a></li>
</ol>]]></description>
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		</item>
		<item>
		<title>Live From Interaction 12 - Vertex Gets Smart</title>
		<link>http://varoliiblog.com/varolii-news/live-from-interaction-12-vertex-gets-smart/</link>
		<comments>http://varoliiblog.com/varolii-news/live-from-interaction-12-vertex-gets-smart/#comments</comments>
		<pubDate>Wed, 07 Mar 2012 20:34:15 +0000</pubDate>
		<dc:creator>Brian Moore</dc:creator>
				<category><![CDATA[Brian Moore]]></category>
		<category><![CDATA[Collections]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1037</guid>
		<description><![CDATA[Besides having a pretty clever logo, Vertex is also a very clever company. An international provider of business process outsourcing services, Vertex helps public and private utilities in the US lower the cost and improve the performance of their contact center operations. One of the ways they do this is through the application of predictive ...


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<li><a href='http://varoliiblog.com/varolii-news/congress-to-consider-fdcpa-modification/' rel='bookmark' title='Congress to Consider FDCPA Modification'>Congress to Consider FDCPA Modification</a></li>
</ol>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Congress to Consider FDCPA Modification</title>
		<link>http://varoliiblog.com/varolii-news/congress-to-consider-fdcpa-modification/</link>
		<comments>http://varoliiblog.com/varolii-news/congress-to-consider-fdcpa-modification/#comments</comments>
		<pubDate>Mon, 05 Mar 2012 18:01:20 +0000</pubDate>
		<dc:creator>Brian Moore</dc:creator>
				<category><![CDATA[Brian Moore]]></category>
		<category><![CDATA[Collections]]></category>
		<category><![CDATA[Industry News]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1031</guid>
		<description><![CDATA[Wouldn't you know that as soon as I put the finishing touches on my regulatory presentation for our Interaction 2012 conference this week, some important news would break. Oh well, I shouldn't complain since it is potentially very good news for the credit and collections community. Barney Frank, ranking Member of the House Financial Services Committee, has ...


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<li><a href='http://varoliiblog.com/banking-finance/poor-communication-paints-loan-modification-process/' rel='bookmark' title='Poor Communication Paints Loan Modification Process'>Poor Communication Paints Loan Modification Process</a></li>
</ol>]]></description>
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		</item>
		<item>
		<title>Varolii Interaction 2012 - Get in the Loop</title>
		<link>http://varoliiblog.com/varolii-news/varolii-interaction-2012-get-in-the-loop/</link>
		<comments>http://varoliiblog.com/varolii-news/varolii-interaction-2012-get-in-the-loop/#comments</comments>
		<pubDate>Tue, 28 Feb 2012 19:11:08 +0000</pubDate>
		<dc:creator>Mary Cook</dc:creator>
				<category><![CDATA[Call Centers]]></category>
		<category><![CDATA[Industry News]]></category>
		<category><![CDATA[Mary Cook]]></category>
		<category><![CDATA[Varolii News]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1016</guid>
		<description><![CDATA[Varolii’s user conference, Interaction, is a week away. This is my third trip to Interaction, and I cannot tell you how excited I am to be heading to Las Vegas. Plus I needed an excuse to play the slots, and now I have one. In addition to flirting with Lady Luck I fully intend to ...


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</ol>]]></description>
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		</item>
		<item>
		<title>Varolii 360 - The Best of Both Worlds</title>
		<link>http://varoliiblog.com/varolii-news/varolii-360-the-best-of-both-worlds/</link>
		<comments>http://varoliiblog.com/varolii-news/varolii-360-the-best-of-both-worlds/#comments</comments>
		<pubDate>Tue, 21 Feb 2012 15:09:37 +0000</pubDate>
		<dc:creator>Mary Cook</dc:creator>
				<category><![CDATA[Varolii News]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[Communication]]></category>
		<category><![CDATA[customer experiences]]></category>
		<category><![CDATA[customer interaction management]]></category>
		<category><![CDATA[customer relationship management]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[varolii]]></category>

		<guid isPermaLink="false">http://varoliiblog.com/?p=1008</guid>
		<description><![CDATA[As we know, many of our inbound call centers still have cumbersome automated IVR processes that lead many customers to hang up in frustration. In an inbound environment, 20% of customers scream “agent” or press zero within an IVR menu, while 30% choose the wrong direction within the IVR, either intentionally or unintentionally. Adding on ...


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</ol>]]></description>
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