All posts tagged client

What are Best Methods for Collecting Past Due Accounts?

by Varolii on February 25, 2011 in Airlines, Banks/Finance, Healthcare, Mobile/Telcom, Retail, Utilities with No comments

When it comes to money, size does matter. More is better, biggest is best.

It's important to keep this in mind when comparing alternative methods for collecting past due accounts. While cost efficiency is good, at the end of the day whichever approach yields the tallest stash of cash should win. Continue reading →

Call Deflection…and Call Attraction

by Brian Moore on February 4, 2011 in Brian Moore, Call Centers with No comments

A core vision of Varolii's founders, veterans of the call center industry, was that timely, proactive outbound communication would prevent customers from making more costly inbound calls to our clients. Ten years later, call deflection remains a key value proposition for our company, justifying the use of Varolii for clients ranging from airlines to retailers. These companies want to avoid taking low value (think "non-sales"), but predictable inbound calls from customers seeking information about an event occurring in the client-customer relationship. An event like a minor flight itinerary change. A delayed product shipment. The timing of a package delivery that requires a signature. Or any of a wide variety of events a business could reasonably expect will cause a customer to call in to ask "what do I need to do", only to find out they do not need to do anything. Continue reading →