All posts tagged Everything

Keeping Pace with Changing Expectations – The Ingredient for a Positive Customer Experience

by Mary Cook on March 17, 2011 in Call Centers, Consumer Svcs, Mary Cook with No comments
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Providing a positive experience for customers while also managing costs is one of the most vital, yet biggest challenges for any company. However, driving positive customer interactions and reducing costs do not have to be mutually exclusive goals. It just means communicating with consumers the right way at the right time. By creating a customer experience strategy that leverages consumer preferences, multi-channel communications and automation technologies, you can keep costs down while delivering results to your customers – the ultimate ingredient for a better ROI. Continue reading →

How to get people on board for wellness programs

by Varolii on January 7, 2011 in Healthcare, Industry News with No comments

The rising costs of healthcare have prompted many companies to take a proactive approach to cutting costs by improving the health of their employees. Continue reading →