All posts tagged Media

Social Media and the Call Center

by Mary Cook on February 11, 2011 in Call Centers, Mary Cook with 2 Comments
In today’s world, fast is not always fast enough. To keep up with emerging technologies, a call center has to familiarize itself with social media trends because that is where its customers are.  Being able to provide short, concise pieces of information to customers is valuable in an age where face-to-face time, emails, and traditional phone calls are no longer the norm.  By doing so, the call center increases its opportunities to successfully build relationships with existing and potential customers requesting its assistance.  Social media is a Continue reading →

Research Shows Businesses Looking to Social Media and Customer Feedback to Improve Loyalty

by Varolii on December 2, 2010 in Banks/Finance, Industry News with No comments

In 2011, companies and major financial institutions will be taking action to improve customer loyalty efforts through new initiatives and improved personalized customer communications.

Recently, Vovici, a provider of online survey management, examined a wide array of research to identify the top trends for the new year in driving customer satisfaction, loyalty and profitability. Continue reading →