Show me the numbers! Those are words every contact center manager lives by. The challenge of effective customer communication has never been more difficult—or critical. But even in the best of times, it’s all about optimization. Continue reading →
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Make it Relevant - This Year's Theme for Varolii's Interaction Conference
“Make it relevant” is the theme for Interaction 2011, Varolii's annual client conference, which will be held at the beautiful Red Rock Resort outside Las Vegas from May 22/23 to May 25. Since I am going to be giving a couple of presentations at the conference, I have been thinking about what "make it relevant" means. Continue reading →
Texts alert users when library books are available
No longer will eager readers have to wonder when their favorite books or a new release are available at their local library. Libraries across the country are joining the digital outgoing communications trend with technology that allows them to text readers about their library accounts. Continue reading →
Police Department Uses SMS to fight crime
Outgoing communications can be used for more than just casual chats and friendly hellos. Just ask the residents of Melrose, Massachusetts.
The Melrose Police Department is now allowing residents to use their cell phones to Continue reading →
SMS technology can save lives
In 2008, the Federal Communications Commission instituted a new plan that will allow cell phone users to get text messages when emergencies strike. Although the technology is yet to materialize, disasters in other countries have shown the system's effectiveness. Continue reading →
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